Resume

Companies I’ve worked with over the past 20+ years

Director of Product Design

Company - Compass Digital
Industry - Food Services
June 2023 - Present

Lead product design for Compass Digital's consumer and operator-facing platforms, serving corporate dining and higher education sectors. Direct a team of 26 designers across mobile, web, and emerging experiences. Partner with Product, Engineering, Marketing, Sales, and Operations leadership to define strategic product direction and org-wide design initiatives. Drive transformation from transactional digital touchpoints to hospitality-centered experiences that connect guests to craft, care, and community.

Key accomplishments:

  • Lead cross-functional strategic initiatives including mobile experience transformation, driving shift from transactional to relational guest engagement

  • Establish design systems and frameworks that scale across business units serving millions of daily users

  • Partner with executive leadership to align product vision with business objectives across B&I and higher education

  • Build design culture centered on collaboration, strategic thinking, and user-centered hospitality experiences

  • Champion research methodologies and evidence-based design practices across the organization

Sr. Director of Product Design

Company - Introhive
Industry - Business Intelligence
September 2021 - June 2023

Expanded and led the product design organization for a B2B customer intelligence platform, transforming the company from a sales-led to a product-driven approach. Managed a team of 7 designers while establishing design operations, systems, and strategic partnerships across the organization.

Key accomplishments:

  • Scaled design team from 1 to 7 designers and researchers, establishing clear role definitions and career progression frameworks

  • Built and launched the Beeswax design system, unifying visual language across the product ecosystem

  • Led a six-month product ecosystem refresh, modernizing the entire platform while maintaining feature velocity

  • Established User Research Group program, building partnerships with cross-functional departments to democratize research insights

  • Created design operations framework, including rituals and ceremonies for distributed team collaboration, documentation standards, and "design in the open" culture

  • Served on company DEI committee, championing inclusive practices across the organization

  • Drove strategic product direction for five-year roadmap, including reimagined customer onboarding experience

Head of Design

Company - FieldEffect
Industry - Cybersecurity
August 2020 - August 2021

Built the product design organization for an early-stage cybersecurity startup serving the SMB market. Reported directly to the CEO to establish design processes, team structure, and product design vision for the company's security platform.

Key accomplishments:

  • Established design organization from the ground up, defining team structure, roles, and design approach

  • Scaled design team from 1 to 4 designers, strategically hiring to close talent gaps and meet roadmap demands

  • Launched new security training product, defining end-to-end user experience and visual direction

  • Built a foundational design system to ensure consistency across the product portfolio

  • Standardized design toolset and workflows, enabling efficient collaboration between design and engineering

  • Defined visual design direction for all products, establishing brand identity in the competitive security market

Principal Product Designer

Company - Cvent
Industry - Event Management
July 2014 - August 2020

Joined as one of Cvent's first product designers to envision and build an ecosystem of onsite event management products. Led product strategy, team scaling efforts, and design system development while managing both internal and distributed remote design teams.

Key accomplishments:

  • Founded and delivered Cvent's first design system (Carina), establishing design standards across the organization

  • Designed product ecosystem powering event planners' onsite experiences, including registration management, mobile check-in, tradeshow lead capture, badge design, social feeds, mobile app builder, and appointment management

  • Scaled design organization from 2 to 60+ designers, researchers, and content strategists over six years

  • Developed hiring processes and interview frameworks for design roles across the organization

  • Led two-year initiative to visually refresh multiple legacy products while maintaining feature development

  • Delivered design strategy for consolidating multiple survey products into a unified experience, reducing technical debt and improving user workflows

  • Managed distributed remote teams across multiple time zones, establishing collaboration practices for cross-functional projects

Product and UX Manager

Company - Introhive
Industry - Business Intelligence
February 2013 - July 2014

Served as Introhive's first designer during the company's transition from proof-of-concept to productized offering. Defined design direction for the entire product ecosystem while establishing foundational design practices. Role expanded into product management, leading early-stage product delivery and go-to-market strategy.

Key accomplishments:

  • Established design practice and overarching design direction for all products as the company's first designer

  • Led early-stage product delivery from concept through launch during the critical growth phase

  • Balanced design and product management responsibilities, refining organizational and delivery processes

  • Defined visual identity and interaction patterns that shaped the product's market positioning

Sr Product Designer

Company - Salesforce
Industry - Sales and Marketing
June 2011 - January 2013

Led design for early-market social listening platform concepts, including Salesforce's first iOS application. Collaborated with product management, executives, and multiple SCRUM teams to deliver products in an emerging, rapidly-evolving industry.

Key accomplishments:

  • Designed Salesforce's first iOS app for social listening platform

  • Led design for market-defining products in emerging social intelligence space

  • Partnered with product executives and engineering teams to ship innovative solutions for enterprise customers

Early Career: Consultant - User Experience

Company - T4G
Industry - Consulting
May 2001 - June 2011

Led and contributed to design teams across diverse industries, including energy, telecommunications, tourism, retail, and financial services. Delivered user experience design for a wide range of client projects, building a broad UX skillset across research, interaction design, and visual design